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Family Legal Plan Planmember Guidebook

Index | Section 1 | Section 2 | Section 3 | Section 4

WELCOME! Thank you for joining the Legal Care Direct™ Family Legal Plan! For your convenience, we have compiled this guidebook to describe your plan member privileges. Please read this booklet carefully, as it contains all the benefits of membership provided by our plan specialists.

Section 1
Eligibility and Plan Usage

Eligibility
Members and their family may take advantage of this program's benefits and services. See the definitions in Section three (3) for a complete description of “Eligible Family Members”.

Plan Usage
Members should use the contact information below to access the services included in the Family Legal Plan. When using any of the member service numbers, members must identify themselves as belonging to Legal Club of America®.

Free & Discounted Legal Care

How to Reach a Plan Attorney: Members obtain all legal referrals by contacting our Legal Care Direct™ Member Services Department (MSD), using the toll-free number provided below. There is no limit to the number of referrals you may receive. When contacting the MSD a Member Service Representative (MSR) will ask you to identify yourself and the method by which you became affiliated with Legal Care Direct™. Upon verification of membership they will then ask you to briefly describe your legal issue at which time they will refer you to a plan attorney that practices the appropriate area of law, speaks your language and is conveniently located. If the appropriate plan attorney can not be immediately identified, the MSR will refer your issue over to the Legal Care Direct™ Provider Services Department (PSD). The PSD will call you within two business days to make sure the best available referral is given to you.

Contacting Plan Attorneys: When contacting a Legal Care Direct™ plan attorney you must notify the attorney's office that you are a Legal Club of America® member. If for any reason the plan attorney is unable to assist you please call our toll-free Legal Care Direct™ Member Service number for another referral.

Plan attorneys may be out of the office attending to other clients. As such please allow up to 3 business days for the plan attorney to respond to your call.

Free & Discounted Legal Care
Member Service Representatives are available to assist you with all of your attorney referrals.

Member Services number: (800) 305-6816
Web Tools: www.legalcaredirect.com
Hours of Operation: 8:00 am – 8:00 pm EST, Monday – Friday

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